Support Engineer
United States, Remote Send to: hr@starrocks.com 08/18/2022
At StarRocks, we strive to build the world's best data platform. We've come a long way (see our benchmarks here) and we have many ambitious goals in front of us. If you enjoy the fast paced startup environment, embrace the opportunity to be part of a great journey, and would like to have some fun on the way, we’d love to speak with you.
We currently have an opening for a full time, fully remote, talented, and hard working Support Engineer
Responsibilities - What you will be doing:
- Focus on delivering excellent customer service as a front-line engineer and representative of StarRocks.
- Provide professional response and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone.
- Build strong, trusted relationships with colleagues, customers, and partners.
- Act as a lead point of contact for enterprise customers.
Requirements - What we are looking for:
- Proven experience and excellence within technical support or customer service organization
- Technical breadth and depth in subjects such as StarRocks DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms
- Be present and available according to the scheduling required to deliver high-quality 24x7 support in a global, distributed environment
- Experience supporting Enterprise customers and acting as a lead/main point of contact
- Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
- Self-driven, curious, and eager to continuously learn and grow
Additional Qualifications:
- Demonstrated success in collaborating with software developers, product managers, teachers, consultants, account representatives, and the StarRocks Community to deliver a fantastic user and customer experience
- A sense of adventure and urgency in building the most scalable, high performing, most significant, and fastest databases on the planet
- Passion for applying open-source software technology to massive data sets to solve complex questions and improve the world in which we live
